We’re trying to keep things as simple as possible. We are still in our early days, and the below service list is likely to change over the coming months, but feel free to use the information below as a guide.
All prices exclude GST
|Price per Month |
(min 12 months)
|$60||$180||$360||Our Technical Sales Consultant will provide a Price on Application|
|Operating Systems (Must have valid vendor support)||Windows, |
|Windows, Mac||Windows, Mac||Windows, Mac and Servers^|
|Contact Hours||9am-5pm, |
|Customer business Hours|
|After Hours |
|Additional charges (at $120 per hour)||Additional charges (at $120 per hour)||Surcharge only (Service hour + $60, each hour)||Varies|
|On-Site Services||Additional charges (at $90 per hour)||Additional charges (at $90 per hour)||Surcharge only (Service hour + $30, each hour)||Varies|
|Documentation||Knowledgebase||Knowledgebase||Knowledgebase and Service Map||Knowledgebase and Service Map|
|Response Time||1 business day||4 hours||1 hour||Your Choice! (1 Day, 4 hours, 1 hour)|
|Resolution Goal||5 business days||3 business days||1 business day||Your Choice! (1 week, 3 days, 1 day)|
*Hours of service:
– Our estimate of how many hours per month your business will need, and receive, on average, per month over 12 months.
– If you use more or less than this amount, we may recommend an alternate tier to prevent under/over servicing.
– Includes any tickets; does not include general queries, online tutorials/webinars, our documentation or admin – these are all part of the service!
– Ultimately, we are a business and can’t do more work than we can afford. We will be aiming to keep costs at a minimum to provide the most service as possible, and may adjust these services levels as needed.
^Server maintenance: Maintenance of servers, infrastructure, extensive networking and utilities is available on application.